Legal Information

Our Legal Terms

This legal statement contains information on the following:

1. Privacy policy
2. Cookies
3. Booking terms and conditions

 

1. Privacy policy
This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do.
When you make a booking, we collect your name, e-mail address, mailing address, phone number and creditcard information. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of information
We will use personal information about you for a number of purposes, including:

  • to advise you of any changes or problems with your hotel booking
  • 
to help us to administer accounts, services and products which we offer
  • 
to help detect fraud or loss
  • 
to advise you if you have won any competition or prize giveaway
  • 
to write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products or offers. This information is sent to you normally via electronic mail in the form of an e-newsletter.
  • 
more than once a month.

To change the personal details we hold about you email us at info@hotelcattleya.com or write to us at the address at the bottom of this page.

Disclosure of information

We do not sell or disclose your personal informamation to other companies without your prior consent. We do not sell mailing lists to third parties.

Protection of information
We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

The Internet
If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.

If you would like any more information or you have any comments on our privacy policy then please write to us at: Hotel Cattleya, Kokkari, Samos Island, Greece.

We may amend this policy from time to time, in which case the amended version will be published on our website. This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

Third-party sites

This website may contain links to other websites. Such links are provided solely as a convenience for you. Hotel Cattleya is not responsible for the security practices of such websites.

Our company details
This website is owned and operated by Hotel Cattleya.

Hotel Cattleya, Kokkari, Samos Island, Greece.



Company registration: Registered in Greece

VAT registration:

To contact us, email: info@hotelcattleya.com

 

 

2. Cookies

Any information collected from you is only used for tracking purposes, in this case, Google Analytics Cookies. Tracking our visitors allows us to improve the site in the future.

Whatever information is collected will never be sold to a third party, be used for spamming or illegal activities.

Personal information will only be collected when voluntarily submitted, for example, via the booking form.

 

 

3. Booking terms and conditions

Hotel Cattleya had no booking agents and through this website you are booking directly with Hotel Cattleya.

For all bookings, Hotel Cattleya will take a credit card number to guarantee the reservation. In all cases, 50% deposit is required to secure the booking with the balance payable on arrival.

If a reservation is cancelled 1 to 30 days prior to the arrival date, 50% of the total cost of your stay is charged. In case of no-show or departure before the scheduled date, the total cost of your stay is charged. Any cancellations must be made by emailing or phoning the Hotel Cattleya Team as soon as possible.

Where an offer of availability is made, the rooms are not held until the deposit is received. You will be notified by email within 24 hours whether your booking has been successful. It is your responsibility to contact Hotel Cattleya if a confirmation email has not been received.

Hotel Cattleya cannot be held liable for errors or omissions in bookings, either made by yourself, or as a result of system failure of any kind.

Hotel Cattleay does their utmost to ensure all hotel information is accurate, however hotel facilities may change at any time and any opinions expressed are subjective.

Any advance deposits, additional fees or charges will always be clearly marked before you confirm your booking. Once paid, these additional charges are non-refundable.

Any changes to a booking that involve the addition of sequential nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the person who made the original booking, or by another guest with whom they are staying.

Hotel offers and promotions (and any applicable terms and conditions) are frequently added or amended, and will therefore only apply to completely new bookings. Reservations made before the start of the offer or promotion cannot be cancelled and rebooked at the lower rate.

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